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Terms & Conditions

PLACING AN ORDER
By placing an order you are deemed to have read, understood and agree to these Terms and Conditions (“Terms”).

We reserve the right to update and/or revise these Terms. Please check periodically for changes.

These Terms and Conditions and your use of this web site are governed by English Law and English courts shall have jurisdiction to resolve any disputes between us. We will try to solve any disagreements quickly and efficiently.

For a contract to exist between the customer and us the order must be accepted, processed and despatched. Nothing in these Terms affects your statutory rights.

Payment is made via WorldPay and you will receive a confirmation email from WorldPay to confirm payment.

PRICES
The prices payable for goods that you order are set out in our website.

Prices shown on the website are inclusive of VAT.

The delivery charges are set out in our website, if applicable.

RIGHT FOR YOU TO CANCEL YOUR ORDER
In accordance with Consumer Protection (Distance Selling) Regulations 2000 “The consumer has the right to cancel within seven working days for most goods and services. In relation to the delivery of goods, this period runs from the day after the day of delivery.

Further to this we offer the right to return goods within 7 days from receipt on the strict provision that the good have not been worn.

To cancel your contract you must notify us in writing or by emailing reception@salcombeeyecare.co.uk with all the order information.

If you have received your goods before you cancel the contract you must notify us by emailing reception@salcombeeyecare.co.uk and you must send your goods back to our contact address at your own risk and cost. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received and by you and you must send the goods back to us at our contact address at your own risk and cost as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods back in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We expect the sunglasses to be returned in the packaging in which they were received, if they are damaged in transit it is the responsibility of the customer to claim back all costs from the company with which the sunglasses were returned. We reserve the right to return faulty sunglasses back to customers that have been damaged in transit. Sunglasses must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). DO NOT SEND IN JIFFY ENVELOPES.

All goods must be returned in accordance with our returns policy.
Unfortunately return postage can not be refunded.

CANCELLATION BY US
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;

  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

DELIVERY
At Salcombe Sunglasses you can conveniently order a wide range of designer sunglasses. We aim to deliver all UK orders within 3-5 working days where stock permits.

All UK orders are sent first class recorded mail. All international orders are sent via international signed for delivery. All orders will require a signature.

Deliveries will be made to the given delivery address, the address given will be the address to which the goods are sent. For any amendments to the delivery address, we must be notified by email prior to the processing of your order. It is essential that you ensure you give a delivery address where the recipient will be available to accept the goods, or you must be prepared to collect the goods from your post office or the delivery service's office following attempted delivery.

We aim for delivery of all UK orders within 3-5 working days but delivery can take up to 30 days. International delivery times vary, but most orders are received between 4 and 12 days. For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting. We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.

International orders are sent via Royal Mail International Delivery and are usually delivered within a week but can take up to 28 days due to delays at customs. Most orders require a signature. If 28 days or more have passed and your order has not been received, please contact us to inform them of the delay. We then have to launch an international track and enquiry, as soon as we have the results we can resend or refund.

We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the cost if a refund is requested.

Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
If an item is delivered to you and has been damaged in transit, we must be notified within two hours of delivery so we can claim with Royal Mail postal insurance.
All orders are sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

DISCLAIMER AND LIMITATIONS OF LIABILITY
Salcombe Sunglasses does not seek to exclude or limit liability for death or personal injury arising from its negligence or for any fraudulent misrepresentation.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem immediately and in any case within 10 working days of the delivery of the goods in question. If items have been damage in transit we must be notified on the day of delivery. Therefore if the goods ordered are a gift it is advisable to check the contents immediately.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

  • To make good any shortage or non-delivery;
  • To replace or repair any goods that are damaged or defective; or
  • To refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect special or consequential loss or damage (including loss of profits, business or goodwill), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with this website, the supply of products or their use or resale by you.

EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.

THIRD PARTY RIGHTS
A person who is not a party to this agreement shall have no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of a third party that exists or is available apart from that Act.

GENERAL
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Salcombe Sunglasses © 2012